Our Guarantee & Warranty - TruePane Windows & Doors

The TruePane Windows & Doors Guarantee

We stand behind our work the way a glazier stands behind a pane he set with his own hands: if it is not true, it is not done. For homeowners in Lauderhill and across Broward County, that means something specific. Every install and every replacement carries our Done Right Promise. If something is not right, we make it right. No paperwork fights, no arguing, no fine print that covers neither you nor the work. That promise has been the same since Dale Kessler opened this company in 2008, and it does not change with the size of the job.

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What backs that promise is The Keystone Standard. Before our truck leaves your driveway, both layers of your manufacturer warranty are registered in writing and the durations stated plainly. You will know what is covered, for how long, and who to call. We put it on paper because a warranty that is not registered is a warranty that may not exist when you need it. That simple practice has saved Lauderhill homeowners thousands of dollars over the years, and we have never once thought about skipping it to save ten minutes.

What’s Covered

• Workmanship on every install and replacement. If a window or door we set is out of true, sticks, leaks, or was not installed to the manufacturer’s specification, we return and correct it under the Done Right Promise.
• Manufacturer warranty registration before we leave. Both layers get registered in writing, with durations stated, so you never have to guess whether the glass, frame, or hardware is still under coverage.
• Parts and product handling from order to install. We measure twice, order to spec, and inspect every unit before it goes into the opening. Damaged or wrong product does not get installed just to hit a deadline.
• Cleanup and site care. We treat your home the way our technicians would treat their own mother’s house. Old units get hauled away, fasteners get swept up, and the work area is left clean.
• On-time arrival. We will be there when we say. Our uniformed, background-checked technicians show up prepared, with the right tools and the right parts for the job.
• A square deal on pricing. Upfront, line-item quotes. No surprise charges on the final bill, no change orders appearing after the work is done. The price we agree on is the price you pay.

Our Satisfaction Promise

If a homeowner is not satisfied with the work we did, the process is simple. Call us. Tell us what is wrong. We schedule a return visit and we fix it. The Done Right Promise is not a warranty card you file in a drawer. It is an instruction we give every technician before they knock on a door: if the pane is not true, the job is not done.

Dale Kessler started this company because he saw too many out-of-true installs get waved off with excuses and voided warranties. That will not happen on our watch. We do not ask a homeowner to fill out a claim form and wait for an adjuster. We come back, we look at the work, and we make it right. In most cases, that happens in a single visit. The promise is that simple because the work should be that simple. You hired us to install a window correctly. If we did not, we fix it. Done.

Licensed & Insured Backing

A guarantee is only as good as the company standing behind it. TruePane Windows & Doors is licensed and insured, and we carry both because the work demands it. When a technician enters your Lauderhill home to set a 200-pound impact window or replace a patio door, you need to know that the company is accountable. Licensing means we answer to the state. Insurance means an accident does not fall on your homeowner’s policy. Those two things are the real guarantee behind every piece of paper we put in your hand.

We are also an authorized installer for more than a dozen manufacturer lines, including, PGT, CGI, and ES Windows. That matters because an authorized installer has met the manufacturer’s training and quality standards. When a failed install voids a warranty, it is usually because an unqualified crew did the work. We protect your warranty by doing the work the manufacturer requires, and we register it before we leave. That is how a square deal is supposed to work.

What to Do If Something Goes Wrong

Call (850) 303-7739. A live person answers, 24 hours a day, 7 days a week. Tell us the address, the window or door, and what you are seeing. We pull the job file, we look at the work order and the warranty registrations, and we schedule a return visit. There is no phone tree, no callback form, and no waiting three days to hear from a regional office. The person who picks up works for TruePane, answers to Dale Kessler, and has the authority to get a correction scheduled.

That is what we mean when we say we stand behind it. The work, the warranty, the promise, in writing. If you have a question about the Done Right Promise, The Keystone Standard, or how your manufacturer warranty is registered on a project we are quoting, ask us. We will walk you through it line by line, because a homeowner who understands the paperwork is a homeowner we want to work with again in five years when the next window goes in.

Call (850) 303-7739 to talk through your window or door project and see how we put the guarantee on paper before the truck ever pulls away.

Written by Dale Kessler, Owner at TruePane Windows & Doors, serving Lauderhill since 2008.